Privacy Policy
Your privacy matters to us. This policy describes how we gather, utilize, and safeguard your personal data.
Last updated: January 2025
1. Data We Gather
We gather the following categories of data:
Personal Information
- Name and contact details (email, phone number)
- Date of birth (for age verification)
- Payment information (processed securely at venue)
- Government-issued ID (for age verification at venue)
Booking Information
- Package preferences and booking dates
- Number of guests
- Special requests or dietary requirements
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage your bookings
- To communicate with you about your experience
- To verify age requirements (18+)
- To improve our services and customer experience
- To send you important updates or changes to your booking
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our business (under strict confidentiality agreements)
- When required by law or legal process
- To protect our rights, property, or safety, or that of our guests
- With your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for accounting and legal purposes.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request restriction of processing
- Data portability (where applicable)
To exercise these rights, please contact us at info@somestoryin.com.
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are strictly for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@somestoryin.com
Phone: +61 2 6255 9999
Address: 123 Surfers Paradise Boulevard, Surfers Paradise, QLD 4217, Australia